Refund policy
Return & Refund Policy
Effective Date: [6/28/2025]
We value your satisfaction and strive to ensure every product meets your expectations. Please review our return and refund policy carefully, as we only accept returns and issue refunds under specific conditions.
Eligibility for Returns and Refunds
We accept returns and refund requests only if the product you received is faulty or defective upon delivery. To qualify for a return or refund:
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The issue must be reported within [5] days of receiving the product
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The product must be in unused condition and in its original packaging, if applicable.
What Counts as a Faulty Product?
A product is considered faulty if:
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It arrives broken, damaged, or non-functional.
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It is significantly different from what was described or displayed.
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It has manufacturing defects that render it unusable.
Normal wear and tear, minor cosmetic issues, or dissatisfaction with appearance will not be considered grounds for a return or refund.
Required Documentation
To process your return or refund request, you must include the following:
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A clear photo (or multiple photos) showing the fault or defect.
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A written description explaining the issue with the product.
This helps us verify the problem and improve our quality control processes.
How to Request a Return or Refund
Please follow these steps:
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Email us at Glareuponclothing@gmail.com with the subject line: “Return/Refund Request – Order #[Your Order Number]”
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Include the required photo(s) and description of the fault.
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Wait for our response – we aim to respond within [48–72 hours] with next steps.
We may request further information or offer troubleshooting assistance before approving a return or refund.
Return Shipping (if applicable)
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If your return is approved, we will provide instructions for return shipping.
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Depending on the case, you may be asked to return the product or dispose of it safely.
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We do not cover return shipping costs unless otherwise stated or required by law.
Refunds
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Once your claim is approved, refunds will be processed to your original method of payment within [5–10 business days].
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You will be notified once the refund has been issued.
Important Notes
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Returns or refunds will not be accepted for reasons other than product faults (e.g., change of mind, wrong size ordered, etc.).
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Claims submitted without proper evidence (photo and description) will not be processed.
By purchasing from us, you agree to the terms outlined in this Return & Refund Policy.